Privacy & Data Protection Policy

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Welcome to NEXGEN Inc. (“NEXGEN”, “we”, “our”, or “us”).

We are a professional engineering company specializing in industrial fluid dispensing systems. Protecting your personal data and ensuring transparency in our data practices are core to how we operate.

This Privacy Policy explains how we collect, use, and safeguard information related to your interactions with us through our website https://nexgen-inc.com, at trade exhibitions, via email, or during business communications and recruitment processes.

By using our website, you acknowledge that you have read and agreed to this Privacy Policy.

This Privacy Policy applies to both online and offline interactions between you and NEXGEN, including but not limited to:

  • Visiting or using our website or digital platforms
  • Submitting contact or quotation forms
  • Exchanging information via email, phone, or trade events
  • Applying for jobs or sending CVs directly to our company

This Policy does not apply to any third-party websites linked from our pages or external social media platforms. We recommend reviewing their respective privacy policies before sharing any personal information.

We collect both personal and non-personal information depending on the nature of your interaction with us. The data may be collected directly from you, through automated systems on our website, or via authorized representatives at business events.

3.1 Personal data you provide

We collect personal data when you voluntarily provide it – for example, when you fill out a contact form, subscribe to a newsletter, request product specifications, sign up for webinars or interact with our representatives at trade events. The information collected may include:

  • Contact details and identifiers – such as your name, job title, company name, work email address, telephone number and physical mailing address. Fluid Flow Products notes that contact forms may request names, email addresses, phone numbers and mailing addresses
  • Business relationship details – including the products or services you are interested in, purchase history, industry segment and any correspondence you choose to share with us.

3.2 Information collected automatically

When you browse the Site or receive our marketing emails, we and our service providers collect certain technical information automatically. This data helps us analyze performance and enhance your experience. It may include:

  • IP address, device and browser information – such as your domain name, IP address, browser type and version, operating system and device identifiers.
  • Usage data – including pages visited, time spent on the Site, referring/exit pages and other log‑file information.
  • Cookies and similar technologies – we use cookies, pixels and local storage to remember user preferences and analyze how visitors navigate the Site. Cookies are small files that your browser stores on your device. They enable us to track aggregated statistics, determine which pages are popular and improve our services. You can control cookie preferences through your browser settings or our cookie banner; however, disabling cookies may limit functionality.

3.3 Information from third‑party sources

We may receive information about you from third‑party sources to supplement our records. For example, marketing partners may provide us with updated contact details or industry information. If you permit third‑party cookies, analytics providers like Google Analytics may collect data about your browsing behavior. This data is generally aggregated and does not directly identify you.

We process personal data for the following business purposes:

  1. Responding to inquiries and fulfilling requests – such as sending quotations, product manuals or custom proposals, arranging demos and providing after‑sales support.
  2. Contract performance and order management – to enter into or fulfil contracts, process transactions, arrange shipments, maintain accounts, and communicate about orders.
  3. Marketing and communications – to send newsletters, invitations, product updates and promotional content that may be of interest. We only send marketing emails with your consent or as permitted by law, and you can opt out at any time.
  4. Improving our products and website – to understand how our Site is used, evaluate product performance, develop new features and tailor content.
  5. Compliance and legal obligations – to comply with accounting, tax and export control obligations, enforce our terms and prevent fraud or misuse. We may also process data to respond to legitimate requests from public authorities.

We do not sell or rent your personal information. Any sharing with third parties is for the purposes described below and subject to appropriate safeguards.

If you are in the European Economic Area (EEA) or another jurisdiction requiring a legal basis for processing, we rely on the following grounds:

  • Consent – we process your data when you have given explicit consent, such as when you subscribe to newsletters or accept cookies.
  • Performance of a contract – we process data necessary to enter into or fulfil a contract with you, e.g., to deliver products or respond to RFQs.
  • Legitimate interests – we have a legitimate interest in promoting our solutions, improving our services and securing our operations. We balance these interests against your rights and expectations.
  • Legal obligations – processing needed to comply with laws, such as retaining records for financial or export compliance.

We may share personal data with:

  1. Trusted service providers – such as web‑hosting companies, CRM platforms, lead‑generation tools, email marketing providers and analytics services (e.g., Google Analytics). These providers perform services on our behalf and are contractually required to use data only as instructed and to keep it confidential.
  2. Affiliates and business partners – to respond to regional inquiries or deliver integrated solutions.
  3. Logistics providers and payment processors – when fulfilling orders, we share the minimum necessary information with carriers and payment processors.
  4. Legal authorities – if required to comply with law, court orders or to protect rights, property or safety.

We do not sell or trade personal information for monetary consideration.

Our Site uses the following categories of cookies:

  • Essential cookies – necessary to operate core functions such as page navigation, form submissions and security. These cannot be disabled.
  • Analytics cookies – to collect aggregated data about how visitors use the Site, identify popular pages and measure campaign performance. For example, Google Analytics uses cookies to understand user interactions. You can install the Google Analytics opt‑out browser add‑on (link provided in our cookie banner)
  • Functionality cookies – to remember preferences (such as language) and provide a more personalized experience.

You can control cookies through your browser or the cookie‑preference centre displayed when you first visit the Site. Declining cookies may impact certain functions

We implement technical and organisational measures to safeguard personal data against accidental or unlawful destruction, loss, alteration or unauthorized access. Measures include encrypted connections (HTTPS), role‑based access controls, firewalls, password‑protected systems and staff training. Only employees needing information to perform specific jobs are granted access.

We retain personal data only as long as necessary to fulfil the purposes described in this notice or to comply with legal obligations. For example, we keep contact details until we have responded to your request or until you withdraw consent. We also maintain records to comply with tax and accounting requirements. When data is no longer required, we securely delete or anonymize it.

As a global company, we may transfer your personal data to countries outside of your jurisdiction, including to the United States and other locations where we or our service providers operate. When transferring data from the EEA or the UK to countries that do not have an adequacy decision, we implement appropriate safeguards, such as the European Commission’s Standard Contractual Clauses or International Data Transfer Agreements.

Depending on your jurisdiction, you may have the following rights:

  1. Right to access – you can request confirmation of whether we process your personal data and obtain a copy of such data.
  2. Right to rectification – you can request correction of inaccurate or incomplete data.
  3. Right to erasure (“right to be forgotten”) – you can request deletion of your personal data when it is no longer needed or if processing is unlawful.
  4. Right to withdraw consent – if processing is based on consent, you may withdraw it at any time, without affecting the lawfulness of processing carried out before withdrawal.
  5. Right to object or restrict processing – you may object to processing based on legitimate interests or request that processing be restricted in certain circumstances.
  6. Right to data portability – you may request that we transfer your personal data to another organization or to you in a structured, commonly used, machine‑readable format.
  7. Right not to be subject to automated decisions – we do not engage in fully automated decision‑making producing legal effects.
  8. Right to lodge a complaint – you may lodge a complaint with a supervisory authority if you believe we have violated applicable data‑protection laws.

To exercise these rights, please contact us. We may need to verify your identity before fulfilling your request. We will respond within the time period required by applicable law.

Our services are intended for business customers and are not directed at children under 16. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us so we can delete it.

If you have questions or concerns about this Privacy & Data Protection Policy, or if you wish to exercise your rights, you can contact us for support.